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You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP)on your Email Id to verify. Post verification, you can start shopping on THE SHM STORE.
Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.
Each email ID/login ID and mobile number can only be associated with one customer account.

Login / Account Related

My Account' is the section where you can view your Personal Information, Order History and Shopping List.
You may have entered incorrect login details. Please enter the correct information & try again. In case the issue persists, please write to us at
What's the difference between deactivating and deleting my account?
If you deactivate your account:

If you permanently delete your account:
You can deactivate your account by writing an email to with the subject line "Account deactivation".
Also, in the email, mention

Our team will reach out to you to confirm the deactivation request and the account will be deactivated within 15 working days.
If you deactivate your account:
Coming back is easy. Simply write an email to with the subject line "Account Reactivation". Also, in the email, mention the mobile number associated with the account you would like to reactivate. Our team will reach out to you to confirm the reactivation request and the account will be reactivated within 15 working days. Your account information will be fully restored after reactivation.
  • You can’t regain access to your account once it’s deleted
  • You will not be able to access products and services associated with your deleted account
  • Product / Price / Promotion

    You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.
    You can search for a product by navigating through the category pages or by using search tab on the top of every page.


    Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.
    Yes, you can contact us on +91 2071180000 or +91 9930000953.
    Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.


    You can pay for your order using the following modes of payment:

    • UPI
    • Credit Card / Debit Card
    • Netbanking
    • e-Wallets
    • Pay Later
    • Cash on Delivery
    You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you.
    Payment method cannot be changed once the order is placed.
    Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.
    Refund against orders delivered with Cash on delivery will credited in your wallet which can be utilized for future orders.


    You can check the serviceability of your area while selecting your state when you place your order.
    You can check for an estimated date of delivery on the product description page by selecting your State & Country. Date of delivery may vary from product to product and is also dependent on the state/city of the delivery address. We try our best to delivery your orders as early as possible.
    Delivery charges vary from product to product and also according to locations