"The SHM Store" CANCELLATION, RETURN AND REFUND POLICY
1. APPLICABILITY OF POLICY
By using TheSHMStore and/or initiating a request for purchase of Product(s) on the TheSHMStore, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on TheSHMStore. Please note that, we may from time to time change the terms of the Policy that govern your terms of cancellation, return or refund of an order for Product bought on TheSHMStore. Every time you wish to use TheSHMStore, please check the Policy to ensure you understand the terms and conditions that apply at that time.
2. TERMS OF CANCELLATION
(a) You can cancel the order prior to the dispatch of Product by The SHM Store or the seller. The order cannot be cancelled once the dispatch has been initiated.
(b) The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimated by The SHM Store to you from time to time.
(c) On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process will be initiated within 24 hours of confirmation of cancellation.
3. TERMS OF RETURN AND REFUND
(a) You may initiate return of Products within the timelines of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. The SHM Store will not process return if you have placed the order for a wrong product model, colour or incorrect Product.
(b) You may initiate the return by clicking on the ‘return’ tab in the Order history and selecting the reason for return from the dropdown menu. The ‘return’ tab shall be savailable only during the duration of the return window. In case of any complain or concern that may arise after the closure of the return window, you may contact the customer care.
(c) If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the TheSHMStore. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged or defective product received and/or allow our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, The SHM Store may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.
(d) Please be informed that when you opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 1 business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by The SHM Store are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the TheSHMStore (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
(e) Please be informed that for Products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) in case the Product is purchased from a third-party seller made available. However, if the Sale was consummated by The SHM Store, you will receive your refund in your Wallet. We do not make any cash refunds.
(f) The amount claimed as refund will be refunded to you within 15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
4. CUSTOMER SUPPORT TEAM
For any feedback, concern or query, you may please reach out to us on the below contact details:
Write to us on: firstname.lastname@example.org
Call us at: +91 9930000953